Account
Delete Your Viewdo Account
Viewdo users can permanently delete their account from Account Settings. This page explains the process and provides a web route for people who cannot access the app.
Delete an account while signed in
- Open Account Settings.
- Choose Delete account.
- Enter your exact username and current password to confirm your identity.
- Review the consequences and choose Permanently delete my account.
Successful deletion closes the sign-in account and removes the profile and associated user content. It cannot be undone.
Information removed
The deletion process removes or anonymises the active account, profile information, uploaded profile and post media, posts, comments, reactions, follows, connections, conversations, messages, matching preferences and requests, saved items, private plans, borrowed trips, Passport entries, notifications and account-linked booking-click history.
Information already copied outside Viewdo cannot be recalled. Backup copies age out under the provider's backup lifecycle and are not restored as an active account.
Restricted records that may be retained
Viewdo may retain the minimum safety, moderation, fraud, complaint, transaction or legal records needed to meet a legal obligation, protect users, establish or defend legal claims, or document a regulatory response. These records are access-restricted and are not retained as a public profile or used to keep the account active.
If you cannot sign in
Email mark@merseymould.co.uk with the subject “Viewdo account deletion request”. Include the email address or username associated with the account. We will verify the request before taking action; never email your password.
Deletion problems
If the deletion flow reports an error, the message will state whether the account remains accessible or whether sign-in closure needs support. Retry once, then contact us and include the time of the attempt. Do not send passwords, access tokens or private messages.